Legal Information
Refund Policy
Refund Policy
Effective Date: 17/05/2026
Company Name: MI5 Solutions
Due to the nature of digital software products and instantly delivered license keys, all sales are generally final.
1. Non-Refundable Products
License keys and digital software purchases are non-refundable once delivered.
2. Exceptions
Refunds may be approved at the sole discretion of MI5 Solutions under limited circumstances, including:
- Duplicate purchases
- Failure to deliver a valid license key
- Technical issues that cannot reasonably be resolved
- Billing errors
Approval of refunds is determined on a case-by-case basis.
3. Chargebacks & Fraud
Unauthorized chargebacks, fraudulent disputes, or abuse of the payment system may result in:
- Immediate suspension or revocation of license keys
- Permanent bans from future purchases or services
- Reporting of fraudulent activity where appropriate
4. Agreement Upon Purchase
By purchasing a license key, you confirm that:
- You understand the product is digital and typically non-refundable
- You agree to these policies before completing payment
- You accept that violating the Terms of Service may result in license termination without refund
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